“Now…News from the Net, with high-tech
hearing aids for infants. Hi, I’m Kate Brookes with News
Break.”
So begins a 30-second commercial break that,
at first glance, looks like so many network news updates.
“It’s estimated around three of every 1,000 newborns are born
with hearing loss,” reports Brookes. “Now, for the first time
ever, there’s a hearing aid especially designed to meet the
needs of infants.” But she doesn’t work for a network, despite
the official-looking logo and anchor backdrop. She is hawking
hearing aids, in this case for the company that employs the
“expert” being interviewed: Siemens Hearing Instruments.
The spot, bought by a public-relations
company instead of an ad agency, is the latest twist in the
morphing of news and public relations. As the media world assesses
new ground rules, producer Medialink Worldwide says “branded
journalism” is the best way to advertise in a splintered market.
Instead of sending out video news releases in hopes that stations
and cable networks will air them, PR firms are actually creating
the newscast, then buying spots on networks the way a Madison
Avenue firm would. If viewers were confused before, they’ll
certainly have a hard time discerning news updates from
mini-infomercials now.
Stretching
Journalism
For years, PR firms have distributed VNRs
and corporate B-roll footage, which is integrated and aired at the
discretion of TV news producers. Medialink Worldwide is one of
several firms proudly stretching the definition of journalism.
Medialink Chairman/CEO Laurence Moskowitz defends VNRs as
legitimate news releases as long as they are clearly branded. He
says his firm’s VNRs are not misleading.
Medialink’s latest experiment is another
spot that Moskowitz calls “a bona fide newscast”; it’s
scheduled to debut soon on national cable networks. Unlike
pseudo-newscasts produced in the past by Medialink and its
competitors, a new three-minute “newscast” features legitimate
news.
“We can produce a 90-second newscast for
the cost of catering a traditional 30-second spot—and we can
turn it around in hours,” Moskowitz boasts, estimating the price
tag for a three-minute news vignette is $15,000-$25,000. The
average cost of producing a national 30-second TV commercial is
10-20 times more.
Although he won’t disclose the name of the
“top-10 advertiser” sponsoring the three-minute newscast, he
provides details: The company’s logo will appear over the
shoulder of the show’s news anchor, and its brand will be
clearly identified during the segment. Medialink has bought time
on cable networks for the vignette the way traditional ad agencies
do. “It’s back to the future,” says Moskowitz. “It’s
just like the old John Cameron Swayze newscasts for Camel
cigarettes,” referring to the U.S. newscaster who gained fame
for his “Camel News Caravan” segments.
For viewers, discerning real news from
pitches has never been harder. Sometimes the paid “newscasts”
are authentic reports sponsored by a client. Other times,
they’re corporate videos disguised as newscasts. Medialink has
made buys for the latter on Rainbow Networks’ AMC and Fuse
channels, among others, and for General Motors Corp., Siemens AG
and Philips. One of its competitors, News Broadcast Network (NBN),
a New York-based company that distributes conventional VNRs and
corporate B-rolls, buys remnant time on cable networks and on
stations in small TV markets, as well as on radio stations.
The rewards can be enormous: Recently, NBN
distributed a “Super Bowl” package to stations nationwide
featuring replays of ads that ran during the game. The package
included expert commentary from NFL execs, an ad reporter at USA
Today and Ed Lubars, the chief creative officer of BBDO, the
ad agency that created the most Super Bowl spots. NBN estimates
that the VNR, which generally costs tens of thousands of dollars,
generated 950 broadcasts reaching 74.5 million viewers, a number
that approaches the 86 million viewers reached by the original
Super Bowl telecast.
The advertisers sponsoring the VNR,
including Pizza Hut, Visa and Degree deodorant, got residual
mileage, paid nothing to produce the spot, which was recycled from
their own B-roll material, and paid only thousands of dollars to
distribute it.
Critics say the most troubling aspect of the
latest VNR product from Medialink—a paid ad spot—is that the
news content is genuine but serves as a conduit for a brand or
corporate mention. Moskowitz says Medialink is exploring a wide
range of similar formats in what he calls “marketing public
relations” and what other PR-industry insiders dub “secured
placements.”
By secured, they mean that the media time
was purchased and guaranteed to air unlike conventional VNR or
B-roll footage. Moreover, Moskowitz says he is creating a new
genre of television that blends news, PR and conventional Madison
Avenue media-buying practices. In effect, he is competing with
both Madison Avenue and the TV news industry, while blurring the
lines between them.
In search of riches in a fast-changing
environment, other makers of VNRs have followed. Buying time on
cable networks and broadcast stations, they gain some control over
their content and guarantee that corporate messages are aired.
“They kind of look like and feel like news, but they’re
not,” says Jeff Wurtz, SVP of sales and marketing at NBN, which
is aggressively developing a paid-newscast model. Titles like
“Consumer Report” and “American Scene” make it tough for
many viewers to tell the difference between a PR message and a
legitimate broadcast.
When NBN tried to make the segments look
more like real newscasts, they were rejected by stations’
standards and practices departments. “You can’t make it look
like straight editorial,” says Wurtz, “but the goal is to make
it look as close as possible.”
GAO
investigations
The appearance of such indistinguishable
content prompted investigations by Congress’ Government
Accountability Office, which concluded that federal agencies used
taxpayer funds to produce TV news segments promoting Bush
administration policies. Those were broadcast on hundreds of local
news programs without disclosing the source. The GAO called them
“covert propaganda,” but the White House recently instructed
all agencies to ignore the GAO findings and continue to produce
VNRs.
The confusion has forced news organizations
to publicly delineate the two types of “news.” The
Radio-Television News Directors Association is drafting new
guidelines on VNRs, based in part on standards developed by
Medialink. “Our principle is very basic, which is that you need
to disclose the origin of material,” says RTNDA President
Barbara Cochran.
“Sponsored content should be labeled as
such,” says Edward Wasserman, Knight Professor of Journalism
Ethics, Washington and Lee University. “In the past, that
wasn’t a problem, because it was clear to reasonable viewers
when a show ended and the advertising began. But [secured VNRs]
are deliberately adopting forms of what would be the broadcast
equivalent of editorial content to conceal the act of sponsorship,
which is a fundamentally deceptive technique.”
Wurtz says NBN’s programs are clearly
identified at the end of their segment, usually with a reference
to a corporate Web site. “You would watch it because it
doesn’t look like a commercial or an infomercial. It’s like a
genuine news feed, but there’s a disclosure at the end that
it’s a paid piece. It says go to www.tylenol.com
or www.ford.com.”
In Washington last week, two media-reform
groups, Free Press and the Center for Media and Democracy filed
complaints urging the Federal Communications Commission to police
the airwaves for government-sponsored news reports that don’t
identify their source.
“Not labeling fake news produced by the
government or corporations constitutes news fraud, plagiarism, and
violates the most basic ethical standards of journalism,” says
John Stauber, executive director of the Center for Media and
Democracy. “Fortunately, there is a simple solution for TV news
producers: Do not use VNRs or, if you do, label them on-air
showing who provided and paid for them.”
A TV ad sales executive at a cable network
was surprised to learn, after being contacted by B&C,
that the network had sold time for several VNRs. The executive
says the network has revised its policies and requires VNR
distributors to superimpose an explicit statement identifying the
sponsor.
The criticism doesn’t seem to be hurting
business. VNRs are “still a relatively small part of our
business, but it’s growing fast,” says Wurtz. “Currently, if
we do six VNRs a week, one of them is going to have some element
of secured placement in it. A year ago, it would have been one in
12.”
Secured VNR buys are much more
cost-effective than conventional ad buys. There are also built-in
controls that unpaid PR tactics lack, including the ability to
target specific demographics and to conduct a post-buy analysis of
audience delivery.
Says NBN’s Wurtz. “You can go on DirecTV
and Dish Network and reach 400,000, 500,000, or 600,000 people in
one buy. Or you can go on something like the Today show in
the top 10 markets, which will reach 2.5 million to 3 million
people. You may want to hit a certain demo or income level that
watches Judge Judy or Judge Brown that is watching
at mid morning.”
That tactic, he says, is especially
important when trying to target certain consumers—especially
younger demos—on radio. “We’ve been doing a lot of secured
placements on radio for clinical trials of prescription drugs, or
remedies for seasonal allergies.”
Since music-oriented radio stations run very
little news content, Wurtz says, the 60-second VNR spots are
“striking.”
Moskowitz sees the distinctions between ad
agencies and PR companies fading fast. Ad agencies spend millions
producing commercials, buying media time or negotiating branded
content deals; their PR counterparts are accomplishing the same
for pennies on the marketing dollar.
new News
source
Meanwhile, unsecured VNRs are becoming a
popular source of news content for TV news producers stretched for
resources. A survey released last week by News Generation Inc.
found that 77% of radio news directors, reporters and assignment
editors in the top 50 markets said they have had to take on extra
work due to layoffs or consolidations in the last year.
Respondents said the effect has been less time to prepare news
reports.
NBN’s Wurtz notes that even some network
news organizations that claim not to air VNRs occasionally do so
when they contain exclusive footage they want. “NBC News will
tell you they don’t use VNRs, but when we distributed a VNR for
the National Historical Register that included footage of the
massive floods going through the Mississippi and Missouri
valleys,” he recalls, “I got home that night and turned on
Brokaw and our graphic was on behind him.”
He notes, however, that NBC News vetted the
footage and incorporated it as part of its own newscast of an
organic news event. Other TV news producers may not be as
sophisticated about the source of VNRs, and recent developments in
the business may blur the lines even more.
Recently, TheNewsMarket.com,
a Web-based distributor of VNRs and corporate B-roll, launched Web
product NewsBluntly.com,
a blog that mimics the style of news-industry blogs and other
community news sites. The site, which posts articles and
discussion about the TV-news business, is designed to generate
traffic from producers. It also offers free links to B-roll
footage supplied courtesy of TheNewsMarket.
Cost Comparison
TV Commercial* “Secured” VNR
Production
$372,000
$15,000-$25,0000
Media purchase $5
$20 million
$10,000-$50,0000
*Average for 30-second spot in 2003
SOURCES: American Association of
Advertising Agencies' 2004 Television Production Cost Survey; B&C
analysis of data from Nielsen Monitor-Plus; industry estimates
It is the kind of TV news coverage every president
covets.
"Thank you, Bush. Thank you, U.S.A.," a
jubilant Iraqi-American told a camera crew in Kansas City for a segment
about reaction to the fall of Baghdad. A second report told of
"another success" in the Bush administration's "drive to
strengthen aviation security"; the reporter called it "one of
the most remarkable campaigns in aviation history." A third segment,
broadcast in January, described the administration's determination to open
markets for American farmers.
To a viewer, each report looked like any other
90-second segment on the local news. In fact, the federal government
produced all three. The report from Kansas City was made by the State
Department. The "reporter" covering airport safety was actually
a public relations professional working under a false name for the
Transportation Security Administration. The farming segment was done by
the Agriculture Department's office of communications.
Under the Bush administration, the federal
government has aggressively used a well-established tool of public
relations: the prepackaged, ready-to-serve news report that major
corporations have long distributed to TV stations to pitch everything from
headache remedies to auto insurance. In all, at least 20 federal agencies,
including the Defense Department and the Census Bureau, have made and
distributed hundreds of television news segments in the past four years,
records and interviews show. Many were subsequently broadcast on local
stations across the country without any acknowledgement of the
government's role in their production.
This winter, Washington has been roiled by
revelations that a handful of columnists wrote in support of
administration policies without disclosing they had accepted payments from
the government. But the administration's efforts to generate positive news
coverage have been considerably more pervasive than previously known. At
the same time, records and interviews suggest widespread complicity or
negligence by television stations, given industry ethics standards that
discourage the broadcast of prepackaged news segments from any outside
group without revealing the source.
Federal agencies are forthright with broadcasters
about the origin of the news segments they distribute. The reports
themselves, though, are designed to fit seamlessly into the typical local
news broadcast. In most cases, the "reporters" are careful not
to state in the segment that they work for the government. Their reports
generally avoid overt ideological appeals. Instead, the government's
news-making apparatus has produced a quiet drumbeat of broadcasts
describing a vigilant and compassionate administration.
Some reports were produced to support the
administration's most cherished policy objectives, like regime change in
Iraq or Medicare reform. Others focused on less prominent matters, like
the administration's efforts to offer free after-school tutoring, its
campaign to curb childhood obesity, its initiatives to preserve forests
and wetlands, its plans to fight computer viruses, even its attempts to
fight holiday drunken driving. They often feature "interviews"
with senior administration officials in which questions are scripted and
answers rehearsed. Critics, though, are excluded, as are any hints of
mismanagement, waste or controversy.
Some of the segments were broadcast in some of
nation's largest television markets, including New York, Los Angeles,
Chicago, Dallas and Atlanta.
An examination of government-produced news reports
offers a look inside a world where the traditional lines between public
relations and journalism have become tangled, where local anchors
introduce prepackaged segments with "suggested" lead-ins written
by public relations experts. It is a world where government-produced
reports disappear into a maze of satellite transmissions, Web portals,
syndicated news programs and network feeds, only to emerge cleansed on the
other side as "independent" journalism.
It is also a world where all participants benefit.
Local affiliates are spared the expense of digging
up original material. Public relations firms secure government contracts
worth millions of dollars. The major networks, which help distribute the
releases, collect fees from the government agencies that produce segments
and the affiliates that show them. The administration, meanwhile, gets out
an unfiltered message, delivered in the guise of traditional reporting.
The practice, which also occurred in the Clinton
administration, is continuing despite President Bush's recent call for a
clearer demarcation between journalism and government publicity efforts.
"There needs to be a nice independent relationship between the White
House and the press," Mr. Bush told reporters in January, explaining
why his administration would no longer pay pundits to support his
policies.
In interviews, though, press officers for several
federal agencies said the president's prohibition did not apply to
government-made television news segments, also known as video news
releases. They described the segments as factual, politically neutral and
useful to viewers. They insisted that there was no similarity to the case
of Armstrong Williams, a conservative columnist who promoted the
administration's chief education initiative, the No Child Left Behind Act,
without disclosing $240,000 in payments from the Education Department.
What is more, these officials argued, it is the
responsibility of television news directors to inform viewers that a
segment about the government was in fact written by the government.
"Talk to the television stations that ran it without
attribution," said William A. Pierce, spokesman for the Department of
Health and Human Services. "This is not our problem. We can't be held
responsible for their actions."
Yet in three separate opinions in the past year, the
Government Accountability Office, an investigative arm of Congress that
studies the federal government and its expenditures, has held that
government-made news segments may constitute improper "covert
propaganda" even if their origin is made clear to the television
stations. The point, the office said, is whether viewers know the origin.
Last month, in its most recent finding, the G.A.O. said federal agencies
may not produce prepackaged news reports "that conceal or do not
clearly identify for the television viewing audience that the agency was
the source of those materials."
It is not certain, though, whether the office's
pronouncements will have much practical effect. Although a few federal
agencies have stopped making television news segments, others continue.
And on Friday, the Justice Department and the Office of Management and
Budget circulated a memorandum instructing all executive branch agencies
to ignore the G.A.O. findings. The memorandum said the G.A.O. failed to
distinguish between covert propaganda and "purely informational"
news segments made by the government. Such informational segments are
legal, the memorandum said, whether or not an agency's role in producing
them is disclosed to viewers.
Even if agencies do disclose their role, those
efforts can easily be undone in a broadcaster's editing room. Some news
organizations, for example, simply identify the government's
"reporter" as one of their own and then edit out any phrase
suggesting the segment was not of their making.
So in a recent segment produced by the Agriculture
Department, the agency's narrator ended the report by saying "In
Princess Anne, Maryland, I'm Pat O'Leary reporting for the U.S. Department
of Agriculture." Yet AgDay, a syndicated farm news program that is
shown on some 160 stations, simply introduced the segment as being by
"AgDay's Pat O'Leary." The final sentence was then trimmed to
"In Princess Anne, Maryland, I'm Pat O'Leary reporting."
Brian Conrady, executive producer of AgDay, defended
the changes. "We can clip 'Department of Agriculture' at our
choosing," he said. "The material we get from the U.S.D.A., if
we choose to air it and how we choose to air it is our choice."
Spreading the Word: Government Efforts and
One Woman's Role
Karen Ryan cringes at the phrase "covert
propaganda." These are words for dictators and spies, and yet they
have attached themselves to her like a pair of handcuffs.
Not long ago, Ms. Ryan was a much sought-after
"reporter" for news segments produced by the federal government.
A journalist at ABC and PBS who became a public relations consultant, Ms.
Ryan worked on about a dozen reports for seven federal agencies in 2003
and early 2004. Her segments for the Department of Health and Human
Services and the Office of National Drug Control Policy were a subject of
the accountability office's recent inquiries.
The G.A.O. concluded that the two agencies
"designed and executed" their segments "to be
indistinguishable from news stories produced by private sector television
news organizations." A significant part of that execution, the office
found, was Ms. Ryan's expert narration, including her typical sign-off -
"In Washington, I'm Karen Ryan reporting" - delivered in a tone
and cadence familiar to television reporters everywhere.
Last March, when The New York Times first described
her role in a segment about new prescription drug benefits for Medicare
patients, reaction was harsh. In Cleveland, The Plain Dealer ran an
editorial under the headline "Karen Ryan, You're a Phony," and
she was the object of late-night jokes by Jon Stewart and received hate
mail.
"I'm like the Marlboro man," she said in a
recent interview.
In fact, Ms. Ryan was a bit player who made less
than $5,000 for her work on government reports. She was also playing an
accepted role in a lucrative art form, the video news release. "I
just don't feel I did anything wrong," she said. "I just did
what everyone else in the industry was doing."
It is a sizable industry. One of its largest
players, Medialink
Worldwide Inc., has about 200 employees, with offices in New York and
London. It produces and distributes about 1,000 video news releases a
year, most commissioned by major corporations. The Public Relations
Society of America even gives an award, the Bronze Anvil, for the year's
best video news release.
Several major television networks play crucial
intermediary roles in the business. Fox, for example, has an arrangement
with Medialink to distribute video news releases to 130 affiliates through
its video feed service, Fox News Edge. CNN distributes releases to 750
stations in the United States and Canada through a similar feed service,
CNN Newsource. Associated Press Television News does the same thing
worldwide with its Global Video Wire.
"We look at them and determine whether we want
them to be on the feed," David M. Winstrom, director of Fox News
Edge, said of video news releases. "If I got one that said tobacco
cures cancer or something like that, I would kill it."
In essence, video news releases seek to exploit a
growing vulnerability of television news: Even as news staffs at the major
networks are shrinking, many local stations are expanding their hours of
news coverage without adding reporters.
"No TV news organization has the resources in
labor, time or funds to cover every worthy story," one video news
release company, TVA Productions, said in a sales pitch to potential
clients, adding that "90 percent of TV newsrooms now rely on video
news releases."
Federal agencies have been commissioning video news
releases since at least the first Clinton administration. An increasing
number of state agencies are producing television news reports, too; the
Texas Parks and Wildlife Department alone has produced some 500 video news
releases since 1993.
Under the Bush administration, federal agencies
appear to be producing more releases, and on a broader array of topics.
A definitive accounting is nearly impossible. There
is no comprehensive archive of local television news reports, as there is
in print journalism, so there is no easy way to determine what has been
broadcast, and when and where.
Still, several large agencies, including the Defense
Department, the State Department and the Department of Health and Human
Services, acknowledge expanded efforts to produce news segments. Many
members of Mr. Bush's first-term cabinet appeared in such segments.
A recent study by Congressional Democrats offers
another rough indicator: the Bush administration spent $254 million in its
first term on public relations contracts, nearly double what the last
Clinton administration spent.
Karen Ryan was part of this push - a "paid
shill for the Bush administration," as she self-mockingly puts it. It
is, she acknowledges, an uncomfortable title.
Ms. Ryan, 48, describes herself as not especially
political, and certainly no Bush die-hard. She had hoped for a long career
in journalism. But over time, she said, she grew dismayed by what she saw
as the decline of television news - too many cut corners, too many ratings
stunts.
In the end, she said, the jump to video news
releases from journalism was not as far as one might expect. "It's
almost the same thing," she said.
There are differences, though. When she went to
interview Tommy G. Thompson, then the health and human services secretary,
about the new Medicare drug benefit, it was not the usual reporter-source
exchange. First, she said, he already knew the questions, and she was
there mostly to help him give better, snappier answers. And second, she
said, everyone involved is aware of a segment's potential political
benefits.
Her Medicare report, for example, was distributed in
January 2004, not long before Mr. Bush hit the campaign trail and cited
the drug benefit as one of his major accomplishments.
The script suggested that local anchors lead into
the report with this line: "In December, President Bush signed into
law the first-ever prescription drug benefit for people with
Medicare." In the segment, Mr. Bush is shown signing the legislation
as Ms. Ryan describes the new benefits and reports that "all people
with Medicare will be able to get coverage that will lower their
prescription drug spending."
The segment made no mention of the many critics who
decry the law as an expensive gift to the pharmaceutical industry. The
G.A.O. found that the segment was "not strictly factual," that
it contained "notable omissions" and that it amounted to "a
favorable report" about a controversial program.
And yet this news segment, like several others
narrated by Ms. Ryan, reached an audience of millions. According to the
accountability office, at least 40 stations ran some part of the Medicare
report. Video news releases distributed by the Office of National Drug
Control Policy, including one narrated by Ms. Ryan, were shown on 300
stations and reached 22 million households. According to Video Monitoring
Services of America, a company that tracks news programs in major cities,
Ms. Ryan's segments on behalf of the government were broadcast a total of
at least 64 times in the 40 largest television markets.
Even these measures, though, do not fully capture
the reach of her work. Consider the case of News 10 Now, a cable station
in Syracuse owned by Time Warner. In February 2004, days after the
government distributed its Medicare segment, News 10 Now broadcast a
virtually identical report, including the suggested anchor lead-in. The
News 10 Now segment, however, was not narrated by Ms. Ryan. Instead, the
station edited out the original narration and had one of its reporters
repeat the script almost word for word.
The station's news director, Sean McNamara, wrote in
an e-mail message, "Our policy on provided video is to clearly
identify the source of that video." In the case of the Medicare
report, he said, the station believed it was produced and distributed by a
major network and did not know that it had originally come from the
government.
Ms. Ryan said she was surprised by the number of
stations willing to run her government segments without any editing or
acknowledgement of origin. As proud as she says she is of her work, she
did not hesitate, even for a second, when asked if she would have
broadcast one of her government reports if she were a local news director.
"Absolutely not."
Little Oversight: TV's Code of Ethics, With
Uncertain Weight
"Clearly disclose the origin of information and
label all material provided by outsiders."
Those words are from the code of ethics of the
Radio-Television News Directors Association, the main professional society
for broadcast news directors in the United States. Some stations go
further, all but forbidding the use of any outside material, especially
entire reports. And spurred by embarrassing publicity last year about
Karen Ryan, the news directors association is close to proposing a
stricter rule, said its executive director, Barbara Cochran.
Whether a stricter ethics code will have much effect
is unclear; it is not hard to find broadcasters who are not adhering to
the existing code, and the association has no enforcement powers.
The Federal Communications Commission does, but it
has never disciplined a station for showing government-made news segments
without disclosing their origin, a spokesman said.
Could it? Several lawyers experienced with F.C.C.
rules say yes. They point to a 2000 decision by the agency, which stated,
"Listeners and viewers are entitled to know by whom they are being
persuaded."
In interviews, more than a dozen station news
directors endorsed this view without hesitation. Several expressed disdain
for the prepackaged segments they received daily from government agencies,
corporations and special interest groups who wanted to use their airtime
and credibility to sell or influence.
But when told that their stations showed
government-made reports without attribution, most reacted with
indignation. Their stations, they insisted, would never allow their news
programs to be co-opted by segments fed from any outside party, let alone
the government.
"They're inherently one-sided, and they don't
offer the possibility for follow-up questions - or any questions at
all," said Kathy Lehmann Francis, until recently the news director at
WDRB, the Fox affiliate in Louisville, Ky.
Yet records from Video Monitoring Services of
America indicate that WDRB has broadcast at least seven Karen Ryan
segments, including one for the government, without disclosing their
origin to viewers.
Mike Stutz, news director at KGTV, the ABC affiliate
in San Diego, was equally opposed to putting government news segments on
the air.
"It amounts to propaganda, doesn't it?" he
said.
Again, though, records from Video Monitoring
Services of America show that from 2001 to 2004 KGTV ran at least one
government-made segment featuring Ms. Ryan, 5 others featuring her work on
behalf of corporations, and 19 produced by corporations and other outside
organizations. It does not appear that KGTV viewers were told the origin
of these 25 segments.
"I thought we were pretty solid," Mr.
Stutz said, adding that they intend to take more precautions.
Confronted with such evidence, most news directors
were at a loss to explain how the segments made it on the air. Some said
they were unable to find archive tapes that would help answer the
question. Others promised to look into it, then stopped returning
telephone messages. A few removed the segments from their Web sites,
promised greater vigilance in the future or pleaded ignorance.
Afghanistan to Memphis: An Agency's Report
Ends Up on the Air
On Sept. 11, 2002, WHBQ, the Fox affiliate in
Memphis, marked the anniversary of the 9/11 attacks with an uplifting
report on how assistance from the United States was helping to liberate
the women of Afghanistan.
Tish Clark, a reporter for WHBQ, described how
Afghan women, once barred from schools and jobs, were at last emerging
from their burkas, taking up jobs as seamstresses and bakers, sending
daughters off to new schools, receiving decent medical care for the first
time and even participating in a fledgling democracy. Her segment included
an interview with an Afghan teacher who recounted how the Taliban only
allowed boys to attend school. An Afghan doctor described how the Taliban
refused to let male physicians treat women.
In short, Ms. Clark's report seemed to corroborate,
however modestly, a central argument of the Bush foreign policy, that
forceful American intervention abroad was spreading freedom, improving
lives and winning friends.
What the people of Memphis were not told, though,
was that the interviews used by WHBQ were actually conducted by State
Department contractors. The contractors also selected the quotes used from
those interviews and shot the video that went with the narration. They
also wrote the narration, much of which Ms. Clark repeated with only minor
changes.
As it happens, the viewers of WHBQ were not the only
ones in the dark.
Ms. Clark, now Tish Clark Dunning, said in an
interview that she, too, had no idea the report originated at the State
Department. "If that's true, I'm very shocked that anyone would false
report on anything like that," she said.
How a television reporter in Memphis unwittingly
came to narrate a segment by the State Department reveals much about the
extent to which government-produced news accounts have seeped into the
broader new media landscape.
The explanation begins inside the White House, where
the president's communications advisers devised a strategy after Sept. 11,
2001, to encourage supportive news coverage of the fight against
terrorism. The idea, they explained to reporters at the time, was to
counter charges of American imperialism by generating accounts that
emphasized American efforts to liberate and rebuild Afghanistan and Iraq.
An important instrument of this strategy was the
Office of Broadcasting Services, a State Department unit of 30 or so
editors and technicians whose typical duties include distributing video
from news conferences. But in early 2002, with close editorial direction
from the White House, the unit began producing narrated feature reports,
many of them promoting American achievements in Afghanistan and Iraq and
reinforcing the administration's rationales for the invasions. These
reports were then widely distributed in the United States and around the
world for use by local television stations. In all, the State Department
has produced 59 such segments.
United States law contains provisions intended to
prevent the domestic dissemination of government propaganda. The 1948
Smith-Mundt Act, for example, allows Voice of America to broadcast
pro-government news to foreign audiences, but not at home. Yet State
Department officials said that law does not apply to the Office of
Broadcasting Services. In any event, said Richard A. Boucher, a State
Department spokesman: "Our goal is to put out facts and the truth.
We're not a propaganda agency."
Even so, as a senior department official, Patricia
Harrison, told Congress last year, the Bush administration has come to
regard such "good news" segments as "powerful strategic
tools" for influencing public opinion. And a review of the
department's segments reveals a body of work in sync with the political
objectives set forth by the White House communications team after 9/11.
In June 2003, for example, the unit produced a
segment that depicted American efforts to distribute food and water to the
people of southern Iraq. "After living for decades in fear, they are
now receiving assistance - and building trust - with their coalition
liberators," the unidentified narrator concluded.
Several segments focused on the liberation of Afghan
women, which a White House memo from January 2003 singled out as a
"prime example" of how "White House-led efforts could
facilitate strategic, proactive communications in the war on terror."
Tracking precisely how a "good news"
report on Afghanistan could have migrated to Memphis from the State
Department is far from easy. The State Department typically distributes
its segments via satellite to international news organizations like
Reuters and Associated Press Television News, which in turn distribute
them to the major United States networks, which then transmit them to
local affiliates.
"Once these products leave our hands, we have
no control," Robert A. Tappan, the State Department's deputy
assistant secretary for public affairs, said in an interview. The
department, he said, never intended its segments to be shown unedited and
without attribution by local news programs. "We do our utmost to
identify them as State Department-produced products."
Representatives for the networks insist that
government-produced reports are clearly labeled when they are distributed
to affiliates. Yet with segments bouncing from satellite to satellite,
passing from one news organization to another, it is easy to see the
potential for confusion. Indeed, in response to questions from The Times,
Associated Press Television News acknowledged that they might have
distributed at least one segment about Afghanistan to the major United
States networks without identifying it as the product of the State
Department. A spokesman said it could have "slipped through our net
because of a sourcing error."
Kenneth W. Jobe, vice president for news at WHBQ in
Memphis, said he could not explain how his station came to broadcast the
State Department's segment on Afghan women. "It's the same piece,
there's no mistaking it," he said in an interview, insisting that it
would not happen again.
Mr. Jobe, who was not with WHBQ in 2002, said the
station's script for the segment has no notes explaining its origin. But
Tish Clark Dunning said it was her impression at the time that the Afghan
segment was her station's version of one done first by network
correspondents at either Fox News or CNN. It is not unusual, she said, for
a local station to take network reports and then give them a hometown
look.
"I didn't actually go to Afghanistan," she
said. "I took that story and reworked it. I had to do some research
on my own. I remember looking on the Internet and finding out how it all
started as far as women covering their faces and everything."
At the State Department, Mr. Tappan said the
broadcasting office is moving away from producing narrated feature
segments. Instead, the department is increasingly supplying only the
ingredients for reports - sound bites and raw video. Since the shift, he
said, even more State Department material is making its way into news
broadcasts.
Meeting a Need: Rising Budget Pressures,
Ready-to-Run Segments
WCIA is a small station with a big job in central
Illinois.
Each weekday, WCIA's news department produces a
three-hour morning program, a noon broadcast and three evening programs.
There are plans to add a 9 p.m. broadcast. The staff, though, has been cut
to 37 from 39. "We are doing more with the same," said Jim P.
Gee, the news director.
Farming is crucial in Mr. Gee's market, yet with so
many demands, he said, "it is hard for us to justify having a
reporter just focusing on agriculture."
To fill the gap, WCIA turned to the Agriculture
Department, which has assembled one of the most effective public relations
operations inside the federal government. The department has a Broadcast
Media and Technology Center with an annual budget of $3.2 million that
each year produces some 90 "mission messages" for local stations
- mostly feature segments about the good works of the Agriculture
Department.
"I don't want to use the word 'filler,' per se,
but they meet a need we have," Mr. Gee said.
The Agriculture Department's two full-time
reporters, Bob Ellison and Pat O'Leary, travel the country filing reports,
which are vetted by the department's office of communications before they
are distributed via satellite and mail. Alisa Harrison, who oversees the
communications office, said Mr. Ellison and Mr. O'Leary provide unbiased,
balanced and accurate coverage.
"They cover the secretary just like any other
reporter," she said.
Invariably, though, their segments offer critic-free
accounts of the department's policies and programs. In one report, Mr.
Ellison told of the agency's efforts to help Florida clean up after
several hurricanes.
''They've done a fantastic job,'' a grateful local
official said in the segment.
More recently, Mr. Ellison reported that Mike
Johanns, the new agriculture secretary, and the White House were
determined to reopen Japan to American beef products. Of his new boss, Mr.
Ellison reported, ''He called Bush the best envoy in the world.''
WCIA, based in Champaign, has run 26 segments made
by the Agriculture Department over the past three months alone. Or put
another way, WCIA has run 26 reports that did not cost it anything to
produce.
Mr. Gee, the news director, readily acknowledges
that these accounts are not exactly independent, tough-minded journalism.
But, he added: ''We don't think they're propaganda. They meet our
journalistic standards. They're informative. They're balanced.''
More than a year ago, WCIA asked the Agriculture
Department to record a special sign-off that implies the segments are the
work of WCIA reporters. So, for example, instead of closing his report
with ''I'm Bob Ellison, reporting for the U.S.D.A.,'' Mr. Ellison says,
''With the U.S.D.A., I'm Bob Ellison, reporting for 'The Morning Show.'''
Mr. Gee said the customized sign-off helped raise
''awareness of the name of our station.'' Could it give viewers the idea
that Mr. Ellison is reporting on location with the U.S.D.A. for WCIA? ''We
think viewers can make up their own minds,'' Mr. Gee said.
Ms. Harrison, the Agriculture Department press
secretary, said the WCIA sign-off was an exception. The general policy,
she said, is to make clear in each segment that the reporter works for the
department. In any event, she added, she did not think there was much
potential for viewer confusion. ''It's pretty clear to me,'' she said.
The 'Good News' People: A Menu of Reports
From Military Hot Spots
The Defense Department is working hard to produce
and distribute its own news segments for television audiences in the
United States.
The Pentagon Channel, available only inside the
Defense Department last year, is now being offered to every cable and
satellite operator in the United States. Army public affairs specialists,
equipped with portable satellite transmitters, are roaming war zones in
Afghanistan and Iraq, beaming news reports, raw video and interviews to TV
stations in the United States. All a local news director has to do is log
on to a military-financed Web site, www.dvidshub.net, browse a menu of
segments and request a free satellite feed.
Then there is the Army and Air Force Hometown News
Service, a unit of 40 reporters and producers set up to send local
stations news segments highlighting the accomplishments of military
members.
''We're the 'good news' people,'' said Larry W.
Gilliam, the unit's deputy director.
Each year, the unit films thousands of soldiers
sending holiday greetings to their hometowns. Increasingly, the unit also
produces news reports that reach large audiences. The 50 stories it filed
last year were broadcast 236 times in all, reaching 41 million households
in the United States.
The news service makes it easy for local stations to
run its segments unedited. Reporters, for example, are never identified by
their military titles. ''We know if we put a rank on there they're not
going to put it on their air,'' Mr. Gilliam said.
Each account is also specially tailored for local
broadcast. A segment sent to a station in Topeka, Kan., would include an
interview with a service member from there. If the same report is sent to
Oklahoma City, the soldier is switched out for one from Oklahoma City.
''We try to make the individual soldier a star in their hometown,'' Mr.
Gilliam said, adding that segments were distributed only to towns and
cities selected by the service members interviewed.
Few stations acknowledge the military's role in the
segments. ''Just tune in and you'll see a minute-and-a-half news piece and
it looks just like they went out and did the story,'' Mr. Gilliam said.
The unit, though, makes no attempt to advance any particular political or
policy agenda, he said.
''We don't editorialize at all,'' he said.
Yet sometimes the ''good news'' approach carries
political meaning, intended or not. Such was the case after the Abu Ghraib
prison scandal surfaced last spring. Although White House officials
depicted the abuse of Iraqi detainees as the work of a few rogue soldiers,
the case raised serious questions about the training of military police
officers.
A short while later, Mr. Gilliam's unit distributed
a news segment, sent to 34 stations, that examined the training of prison
guards at Fort Leonard Wood in Missouri, where some of the military police
officers implicated at Abu Ghraib had been trained.
''One of the most important lessons they learn is to
treat prisoners strictly but fairly,'' the reporter said in the segment,
which depicted a regimen emphasizing respect for detainees. A trainer told
the reporter that military police officers were taught to ''treat others
as they would want to be treated.'' The account made no mention of Abu
Ghraib or how the scandal had prompted changes in training at Fort Leonard
Wood.
According to Mr. Gilliam, the report was unrelated
to any effort by the Defense Department to rebut suggestions of a broad
command failure.
''Are you saying that the Pentagon called down and
said, 'We need some good publicity?''' he asked. ''No, not at all.''
Anne E. Kornblut contributed reporting for this
article.
Viewers
don't always know source of footage
Web Posted:
03/13/2005 12:00 AM CST
Sig
Christenson
Express-News Military Writer
http://www.mysanantonio.com/specials/battlefield/
stories/MYSA031305.1A.pentagon_news.131a0ae5a.html
Iraqis in Baghdad, spades in hand, break ground on a
sewer project.
GIs play basketball, do patrols and check for
guerrillas at surprise nighttime checkpoints.
Marines blow open a door during a house search and
slug it out with Fallujah insurgents.
These scenes from Iraq, beamed to the U.S. news
media and their audiences in turn, look just like news reports. But the
prepackaged stories, all of them positive, are the work of Uncle Sam, not
journalists.
As many media outlets have failed to make that
clear, the result has been a blurring of the line between news and public
relations that raises for viewers fundamental questions about the source
and credibility of the information they're getting.
There are ethical questions, too, about the
responsibility of the government and the news media to tell the truth.
While Pentagon officials see the digitized
electronic stories as a high-tech revolution in public relations, a kind
of cyber-age news release, critics use the p-word when discussing the
military's image-conscious efforts: propaganda.
The Bush administration, they say, has established a
pattern of attempting to mislead the public with self-promotional material
that imitates news stories.
The administration paid columnists to promote its
agenda and aired TV spots touting its Medicaid prescription program and No
Child Left Behind policies with a phony reporter, a violation of the rules
forbidding the use of tax money for propaganda.
In an age when Americans can get their news from
scores of sources and credibility is key in choosing whom to believe, the
distinction between news and public relations has grown murkier, and not
only in the nation's capital. In California last week, Gov. Arnold
Schwarzenegger came under fire for producing newslike videos that praise
his proposals.
Every administration tries to steer coverage, but