CANNES, France — Viral advertising is
spreading as a popular, efficient marketing tool, as consumers
increasingly pick and choose what ads they watch and when.
Viral is today's electronic equivalent
of old-fashioned word of mouth. It's a marketing strategy that
involves creating an online message that's novel or
entertaining enough to prompt consumers to pass it on to
others — spreading the message across the Web like a virus
at no cost to the advertiser.
Marketers have caught the bug and are
increasingly weaving viral components into their marketing
plans. Not only is the approach relatively inexpensive, but
also it can sometimes be more believable than standard ads.
“People have grown increasingly
skeptical of packaged, canned, Madison Avenue-speak,” says
Russ Klein, Burger King's chief marketing officer.
The company has reversed a long sales
decline thanks in part to its increased use of non-traditional
marketing, especially viral. It has proved particularly useful
in reaching the fast-food chain's core market of young men.
The key to effective viral: Create and
execute an idea that's intriguing enough to get consumers to
interact. Burger King has used wacky ideas by agency Crispin
Porter + Bogusky to promote its chicken sandwiches and salads
online.
“Interruption or disruption as the
fundamental premise of marketing” no longer works, says Jeff
Hicks, chief executive and partner at Crispin Porter + Bogusky.
“You have to create content that is interesting, useful or
entertaining enough to invite (the consumer). Viral is the
ultimate invitation.”
Hicks' agency on Wednesday won the Grand
Prix (best overall), as well as four Cannes Lions, in the
online ad category at this week's International Advertising
Festival here. The annual competition honors the world's best
advertising in eight categories.
Brewer Anheuser-Busch has hired Gregg
and Evan Spiridellis to create Web entertainment this summer
for Budweiser. They are the brothers who created This Land,
an animated spoof of the presidential election that spread
across the Web last fall eventually to be seen by an estimated
80 million viewers.
“All viral means … is that you've
created a message that people want to share. It's proof that
your message is resonating,” says Gregg Spiridellis, who
co-founded animation and design studio JibJab with his
brother. “If people want to pass it along, that's what brand
marketing is all about.”
Though specific viral spending is
difficult to measure, overall spending on Web advertising
continues to rise. Last year, marketers spent $7.4 billion, a
21% increase over 2003, on Internet ads, according to TNS
Media Intelligence.
While the Web can be effective, it also
can bite back. Consumers can spread gripes about a brand just
as easily.
“Advertisers are not nearly in control
of their brand message as they think they are,” says Klein.
“When you are out there living in that world, they are not
always going to say nice things about you. You can't get too
uptight about how you manage the conversation.”
Viral also takes off best with a boost,
cautions Hicks: “Where you really get the ‘one plus one
equals three' is to include viral into the mix of media.
Involving traditional media is an important step.”
Advertisers trying to get consumers to “talk” among
themselves:
The brand recognized for safe,
conservative vehicles took a daring — for Volvo — approach
to marketing by presenting on the Web a contrived story about
a small town in Sweden where 32 folks bought new S40s in a
single day.
Included was a “documentary” about
the event, supposedly by faux film director Carlos Soto (who
even had his own faux website).
The effort helped launch the entry-level
luxury S40, which became a top-seller for Volvo last year.
“The whole idea was quite provocative
and young,” says Tim Ellis, global advertising director.
“The unexpectedness of this very
family-oriented, squeaky-clean brand doing something like this
was interesting. People didn't really want to believe Volvo
would do something like that.”
The goal was to make the release of
Microsoft's xBox video game Halo 2 as big an event as the
opening of a blockbuster movie.
To build such buzz, Chris DiCesare,
director of marketing for Microsoft Game Studios, created a
complex marketing scheme that began online with an apparent War
of the Worlds-style invasion. A beekeeper's website,
ilovebees.com, appeared to have been overtaken by the evil
force — the Covenant.
The campaign then involved calling
random pay phones, messaging and calling consumers' cellphones
and blogs and live chats online. The game tallied first-day
sales of $125 million last November.
“Since I couldn't go with the other
regular marketing forms, I figured I would take a calculated
risk with viral,” DiCesare says. “It was a small portion
of my overall marketing budget but had the potential to show
great return on investment, if it worked.”
Not since the movie Forrest Gump has
shrimp had the potential to create such a buzz. The
fast-seafood chain has launched shrimpbuddy.com, a website
that features a two-minute, feel-good film about a road trip
by a guy and his buddy, who is a shrimp.
The guy narrates a series of flashback
images showing the two pals enjoying laughs, meals and
traveling together. In the end, the guy eats his shrimp buddy
at a Long John Silver's restaurant — to promote the chain's
Popcorn Shrimp.
“Our new Popcorn Shrimp is a product
that is going to appeal to a younger, hipper, on-the-go
consumer,” says Don Gates, director of marketing for Long
John Silver's.
“They're young; they're Web savvy;
they have a great sense of humor.
“They're the kind of customers who
will enjoy Road Trip with ShrimpBuddy. Heck, they're
the kind of customers who'd enjoy going on a road trip with a
shrimp buddy.”