How To Sell a War
The Rendon Group deploys perception
management in the war on Iraq
As U.S. tanks stormed into Baghdad on April 9,
television viewers in the United States got their first feel-good moment of
the wara chance to witness the toppling of a giant statue of Iraqi dictator
Saddam Hussein.
Americans channel-flipping over breakfast between Fox, CNN and CBS all saw the
same images, broadcast live from Baghdads Firdos Square. For those who
missed it in the morning, the images were continually replayed on cable news
throughout the day, and newspapers carried front-page color photos.
A crowd of jubilant Iraqis had climbed onto the statue, thrown a noose around
its neck and tried to pull it down. A man with a sledgehammer began pounding
at its concrete base. Others took turns, but the statue was too big and the
base too massive, so the U.S. marines moved in with an armored vehicle and a
chain. Saddams statue first bent from its pedestal and then snapped
completely, to roars of approval from the crowd, which surged forward to stomp
on its remains, kicking and spitting on the rubble. Whooping, they dragged its
head through the street.
Media commentators were quick to assign iconic significance to the statues
tumble, ranking it alongside the fall of the Berlin Wall, the protesters
facing down tanks at Tiananmen Square, and other great events caught on TV.
NBCs Tom Brokaw compared the event to all the statues of Lenin [that]
came down all across the Soviet Union.
Iraqis Celebrate in Baghdad, reported the Washington Post.
Jubilant Iraqis Swarm the Streets of Capital, said the headline in the New
York Times.
It was liberation day in Baghdad, proclaimed the Boston Globe.
If you dont have goose bumps now, gushed Fox News anchor David Asman,
you will never have them in your life.
The problem is that the images of toppling statues and exulting Iraqis, to
which American audiences were repeatedly exposed, obscured a larger reality. A
Reuters long-shot photo of Firdos Square showed that it was nearly empty,
ringed by U.S. tanks and marines who had moved in to seal off the square
before admitting the Iraqis. A BBC photo sequence of the statues toppling
also showed a sparse crowd of approximately 200 peoplemuch smaller than the
demonstrations only nine days later, when thousands of Iraqis took to the
streets of Baghdad calling for U.S.-led forces to leave the city. Los
Angeles Times reporter John Daniszewski, who was on the scene to witness
the statues fall, caught an aspect of the days events that the other
reporters missed. Most Iraqis were indeed glad to see Saddam go, he wrote, but
he spoke near the scene with Iraqi businessman Jarrir Abdel-Kerim, who warned
that Americans should not be deceived by the images they were seeing.
A lot of people are angry at America, Abdel-Kerim said. Look how many
people they killed. Today I saw some people breaking this monument, but there
were peoplemen and womenwho stood there and said in Arabic: Screw
America, screw Bush. So all this is not a simple situation.
Perception Management
The visual images, of course, are what most people will remember. But it is
worth asking whether the toppling of Saddam was as spontaneous as it was made
to appear. If this scene seemed a bit too picture-perfect, perhaps there is a
reason. Consider, for example, the remarks that public relations consultant
John Rendonwho, during the past decade, has worked extensively on Iraq for
the Pentagon and the CIAmade on February 29, 1996, before an audience of
cadets at the U.S. Air Force Academy.
I am not a national security strategist or a military tactician, Rendon
said. I am a politician, and a person who uses communication to meet public
policy or corporate policy objectives. In fact, I am an information warrior
and a perception manager. He reminded the Air Force cadets that when
victorious troops rolled into Kuwait City at the end of the first war in the
Persian Gulf, they were greeted by hundreds of Kuwaitis waving small American
flags. The scene, flashed around the world on television screens, sent the
message that U.S. Marines were being welcomed in Kuwait as liberating heroes.
Did you ever stop to wonder, Rendon asked, how the people of Kuwait
City, after being held hostage for seven long and painful months, were able to
get hand-held American, and for that matter, the flags of other coalition
countries? He paused for effect. Well, you now know the answer. That was
one of my jobs then.
Of course, we have no way of knowing whether Rendon or any other PR specialist
helped influence the toppling of Saddams statue or other specific images
that the public saw during the war in Iraq. Public relations firms often do
their work behind the scenes, and Rendonwith whom the Pentagon signed a new
agreement in February 2002is usually reticent about his work. But his
description of himself as a perception manager echoes the language of
Pentagon planners, who define perception management as actions to
convey and (or) deny selected information and indicators to foreign audiences
to influence their emotions, motives, and objective reasoning.
In various
ways, perception management combines truth projection, operations security,
cover, and deception, and psyops [psychological operations].
The paradox of the American war in Iraq, however, is that perception
management has been much more successful at influencing the emotions,
motives, and objective reasoning of the American people than it has been at
reaching foreign audiences. When we see footage of Kuwaitis waving
American flags, or of Iraqis cheering while U.S. Marines topple a statue of
Saddam, it should be understood that those images target U.S. audiences as
much, if not more, than the citizens of Kuwait or Iraq.
It became obvious within days of the toppling of the statue that although the
Iraqi people largely welcomed the dictators downfall, they were not as
eager to throw bouquets of flowers at American soldiers as the scene at Firdos
Square seemed to suggest. In Nasiriyah, some 20,000 people rallied to oppose
the U.S. military presence on April 15, only six days after the statue fell.
Yes to freedom, yes to Islam, they chanted. No to America, no to
Saddam. In other protests, crowds chanted, No, no, Chalabi in
opposition to Ahmed Chalabi, the U.S.-backed head of the Iraqi National
Congress (INC). Newsweek interviewed a high-ranking U.S. military
officer who said he was stunned when he began talking to Iraqis, even
anti-Saddam locals, about Chalabis credibility. Its astonishing how
little support he has, the officer said. Im afraid were backing
the wrong horse.
The George Washington of Iraq
In 1991, a few months after the end of Operation Desert Storm, then-president
George H.W. Bush signed a presidential directive ordering a CIA covert
operation to unseat Saddam Hussein. And the CIA turned to Rendon.
In 1992, the Rendon Group helped organize the INC, which represented the first
major attempt by opponents of Saddam Hussein to join forces. According to a
February 1998 ABC News report by Peter Jennings, Rendon came up with the name
for INC and channeled $12 million of covert CIA funding to it between 1992 and
1996. INC brought together Kurds, Sunni and Shiite Arabs (both Islamic
fundamentalist and secular), as well as democrats, nationalists, and
ex-military officers. In October 1992, Ahmed Chalabi, a Rendon protégé, was
appointed to head the group.
Internal differences led to the groups virtual collapse, and for years
afterwards, Chalabi was mistrusted by the CIA and the Clinton administration,
which dropped INC and began funding a rival opposition group, the Iraqi
National Accord (INA). That venture also ended disastrously, when a number of
INC and INA members were rounded up and killed by Saddam Husseins forces.
But despite repeated setbacks, Chalabi remained a frequent visitor to the
corridors of power in Washington. Certain circlesthe pro-Israel hawks with
roots in the Reagan and first Bush administrations who have come to be known
as neoconservativeseven referred to Chalabi as the George
Washington of Iraq. As a propaganda effort, the conversion of Chalabi to
the equivalent of a founding father was clearly a resounding success.
Everyone, including Chalabi, seemed convinced. Chalabi knew how to tell the
hawks what they wanted to hear, promising that Saddams regime was on its
last legs, that INC commanded vast sympathetic support and intelligence
assets, and that Iraqi forces would defect en masse as soon as the United
States showed the gumption to support a war of liberation.
Chalabis political fortunes improved in 1997, when a number of prominent
neoconservatives formed the Project for the New American Century (PNAC),
which lobbied for increasing U.S. military spending and taking a harder line
against Iraq. PNACs founder and chairman, William Kristol, was a former
chief of staff to Vice President Dan Quayle and to Secretary of Education
William Bennett (both PNAC founding members themselves). Kristol is better
known as the editor of The Weekly Standard, an influential political
affairs magazine underwritten by right-wing media mogul Rupert Murdoch. Other
PNAC founders, including Dick Cheney, Donald Rumsfeld, Paul Wolfowitz, Richard
Perle and Elliott Abrams, would later hold important positions in the second
Bush administration.
The inauguration of George W. Bush and the post-9/11 war on terrorism would
put the PNAC neoconservatives back in the drivers seat of U.S. foreign
policy. Nine days after the 9/11 attacks, PNAC sent an open letter to
President Bush, calling not only for the destruction of Osama bin Ladens
al-Qaeda network, but also to extend the war to Iraq, and to take measures
against Iran, Syria, Lebanon and the Palestinian Authority.
The Information War
John Rendons refusal to discuss his activities makes it difficult to do
more than speculate about the full scope and extent of his firms
involvement in Iraq, but an incident during the war itself provided a rare
breach in the wall of secrecy. On March 23, TV cameraman Paul Moran was killed
in northern Iraq by a suicide bomber while on assignment for the Australian
Broadcasting Corporation. His obituary, published in his home town of
Adelaide, Australia, noted that Morans activities included working for
an American public relations company contracted by the U.S. Central
Intelligence Agency to run propaganda campaigns against the dictatorship.
Company founder John Rendon flew from the United States to attend Mr.
Morans funeral in Adelaide on Wednesday. A close friend, Rob Buchan, said
the presence of Mr. Rendonan adviser to the U.S. National Security
Councilillustrated the regard in which Mr. Moran was held in U.S. political
circles, including the Congress.
Morans work for the Rendon Group apparently included producing the only
television interview with Adnan Ihsan Saeed al Haideri, the Iraqi engineer who
claimed that he helped build special underground facilities for Saddams
chemical, biological and nuclear weapons program. According to a report by the
Australian news show Dateline, Moran was one of two reporters who were
granted access to al Haideri by Chalabis INC. (The other was the New
York Times Judith Miller, whose reporting has come under scrutiny since
it was revealed that Chalabi and INC were the primary sources for her numerous
stories about Iraqs alleged weapons of mass destruction. Zaab Sethna, INC
spokesman, told Dateline, The information that al Haideri provided
went directly to President Bush, it went to Tony Blair. Indeed, Bush quoted
the information provided by al Haideri in his State of the Union address as he
made his case for war. Yet the underground facilities that al Haideri claimed
to have helped build have never been found, perhaps because they never
existed.
In December 2002, Robert Dreyfuss reported in The American Prospect
that the Bush administration actually preferred Chalabis INC-supplied
analyses of Iraq over the intelligence coming from the CIA. Even as it
prepares for war against Iraq, the Pentagon is already engaged on a second
front: its war against the Central Intelligence Agency, wrote Dreyfuss.
The Pentagon is bringing relentless pressure to bear on the agency to
produce intelligence reports more supportive of war with Iraq.
Morale
inside the U.S. national-security apparatus is said to be low, with career
staffers feeling intimidated and pressured to justify the push for war.
Much of the pro-war factions information came from INC, even though most
Iraq hands with long experience in dealing with that countrys tumultuous
politics consider INCs intelligence-gathering abilities to be nearly
nil.
[INCs] intelligence isnt reliable at all, Vincent Cannistraro, a
former senior CIA official and counterterrorism expert, told Dreyfuss. They
make no distinction between intelligence and propaganda, using alleged
informants and defectors who say what Chalabi wants them to say, [creating]
cooked information that goes right into presidential and vice-presidential
speeches.
Two days before the Saddam regime crumbled in Baghdad, INCthe organization
that the Rendon Group had carefully named and packaged 11 years earlierwas
ensconced in Iraq.
Chalabi, whose return marked his first opportunity to set foot in Baghdad
since his exile in 1958, set up headquarters in the Hunting Club, a private
enclave that was previously the club of Saddams son Uday. I am not a
candidate for any position in the interim government, he said. My role
is to rebuild Iraq. Simultanously, however, his office began to take on the
trappings of a government-in-waiting, as throngs of petitioners came clamoring
for jobs and favors.
As the war faded, Chalabis name began popping up in more and more places.
In May, longtime Chalabi aide Francis Brookea former Rendon employeesaid
that Chalabi might bow to popular pressure and agree to become Iraqs
president after all. George Washington turned it down many times, Brooke
said, apparently without irony. I wouldnt be surprised if the Iraqi
people prevail on him. On May 5, U.S. Gen. Jay Garner named Chalabi as one
of five Iraqis likely to be appointed as the nucleus of a new interim
government.
Psyops
The blurring of boundaries between truth and myth certainly did not begin with
the current Bush administration. Disinformation has been a part of war since
at least the days of Alexander the Great, who planted large breastplates of
armor in the wake of his retreating troops to convince the enemy that his
soldiers were giants. The story of Alexanders little trick is usually
taught in the first day of class for soldiers who receive training in psyops.
A 1998 U.S. Air Force manual titled Information Operations, which
includes a section titled Psychological Operations, states: There is
a growing information infrastructure that transcends industry, the media, and
the military, and includes both government and nongovernment entities. It is
characterized by a merging of civilian and military information networks and
technologies.
In reality, a news broadcast, a diplomatic communiqué, and
a military message ordering the execution of an operation all depend on the
[global information infrastructure]. In this environment, psyops are
designed to convey selected information and indicators to foreign leaders and
audiences to influence their emotions, motives, objective reasoning, and
ultimately their behavior, while military deception misleads
adversaries, causing them to act in accordance with the originators
objectives. Indeed, it says, quoting Chinese military strategist Sun Tzu,
All warfare is based on deception.
More than anybody else, it was the American public who was deceived by
administrations psyopsa covert disinformation campaign that was directed
at the American people. In an October 2002 opinion poll by the Pew Research
Center for People and the Press, 66 percent of Americans said they believed
Saddam Hussein was involved in the 9/11 attacks on the United States, while 79
percent believed that Iraq already possessed, or was close to possessing,
nuclear weapons. The principal reason cited by 25 percent of war supporters
related to their perceptions of Hussein or the nature of his regime (hes
evil, a madman, represses his own people). However, more
than twice that number60 percentgave a reason related to their concerns
stemming from 9/11 (getting rid of weapons of mass destruction, preventing
future terrorism).
In January, Knight-Ridder Newspapers conducted its own, separate opinion poll.
Two-thirds of the respondents said they thought they had a good grasp of
the issues surrounding the Iraqi crisis, but closer questioning revealed large
gaps in that knowledge, it reported. For instance, half of those
surveyed said one or more of the September 11 terrorist hijackers were Iraqi
citizens. In fact, none was. Moreover, The informed public is
considerably less hawkish about war with Iraq than the public as a whole.
Those who show themselves to be most knowledgeable about the Iraq situation
are significantly less likely to support military action, either to remove
Saddam from power or to disarm Iraq.
This gap between reality and public opinion was not an accident. If the public
had possessed a more accurate understanding of the facts, more people would
probably have seen a pre-emptive war with Iraq as unwise and
unwarranted. The publics erroneous beliefs developed through a steady
drumbeat of allegations and insinuations from the Bush administration, pro-war
think tanks, and commentatorsstatements that were often false or misleading
and whose purpose was to create the impression that Iraq posed an imminent
peril.
True Lies
At a press briefing two weeks after the terrorist attacks of 9/11, Defense
Secretary Donald Rumsfeld had an exchange with a reporter that deserves to be
quoted in detail:
Reporter: Will there be any circumstances, as
you prosecute this campaign, in which anyone in the Department of Defense
will be authorized to lie to the news media in order to increase the chances
of success of a military operation or gain some other advantage over your
adversaries?
Rumsfeld: Of course, this conjures up Winston Churchills famous phrase
when he saiddont quote me on this, OK. I dont want to be quoted on
this, so dont quote mehe said, sometimes the truth is so precious it
must be accompanied by a bodyguard of lies, talking about the invasion date
and the invasion location, and indeed, they engaged not just in not talking
about the date of the Normandy invasion or the location, whether it was to
be Normandy Beach or just north off of Belgium, they actually engaged in a
plan to confuse the Germans as to where it would happen. And they had a fake
army under General Patton, and one thing and another.
That is a piece of history. And I bring it up just for the sake of
background.
The answer to your question is no. I cannot imagine a situation. I dont
recall that Ive ever lied to the press. I dont intend to. And it seems
to me that there will not be reason for it. There are dozens of ways to
avoid having to put yourself in a position where youre lying. And I
dont do it. And [Assistant Secretary of Defense for Public Affairs
Victoria Clarke] wont do it. And [her deputy] Admiral Quigley wont do
it.
Reporter: That goes for everybody in the Department of Defense?
Rumsfeld: Youve got to be kidding.
The members of the press laughed.
This essay was adapted from Weapons of Mass
Deception: The Uses of Propaganda in Bushs War on Iraq (Tarcher/Penguin,
2003).